Public information disclosure goes beyond the administrative obligation to provide documents. It calls for improving the ecosystem through an institutional approach. At its core are more fundamental goals: providing certainty of service, supporting data-driven decision-making, and building transparent and accountable governance, all of which lead to growing public trust.

This idea was the common thread of the National Seminar on Public Information Disclosure, titled “AI-Based Public Information Services,” organized by the PPID of UIN Sunan Kalijaga Yogyakarta in the Theatrical Room of the Faculty of Medicine, 4th floor, on Thursday (10/15/2026). The discussion positioned governance reform as the foundation for ensuring that the use of technology truly improves the quality of services to the public.

The seminar was accompanied by the launch of Ki Suka Menjawab, an AI-based public information service innovation officially inaugurated by the Chair of the Central Information Commission, Handoko Agung Saputro. Also in attendance were the Rector of UIN Sunan Kalijaga and university leadership, the UIN Sunan Kalijaga PPID team, and PPID representatives from PTKIN, public and private universities, and various agencies around Yogyakarta.

Arman Fauzi, Chair of the Dispute Resolution Division of the Central Information Commission, stressed that information disclosure must be carried out with a focus on public needs. Compliance with regulations must be translated into the public's experience when searching for information, understanding procedures, and getting reliable answers.

“The information available must be usable by both the public and leaders as a basis for decision-making. Information disclosure must lead to better services and stronger accountability, so that public trust grows,” Arman said.

In the seminar, moderated by Dr. Shaleh, Head of the Internal Audit Unit of UIN Sunan Kalijaga, Arman explained that this change requires the involvement of all work units. In universities, information is held in faculties and various service units. The quality of PPID services therefore depends on the willingness of every data owner to provide accurate information and keep it updated continuously.

“Public information disclosure is not about the obligations of the law, but a means of improving services, from a compliance paradigm to a service paradigm,” he said.

The responsibility for information disclosure thus needs to grow into a shared awareness across the campus. The PPID plays the role of driving coordination, while work units ensure that the information they manage is available, accurate, and usable to meet the public's needs.

The need for connected governance becomes even more important as the campus develops AI-based services. Technology can speed up the delivery of answers, but its reliability rests on the quality of the information the institution provides. Data updates, accuracy of content, and clarity of sources are decisive factors in the benefit of digital services.

The development of these digital services is in line with Arman's message about shifting from providing applications to reforming the information ecosystem. Ease of access must be supported by clear work processes, coordination among units, and continuous evaluation. Care is also needed to prevent information from being delivered without context and to protect personal data.

Moreover, the Chair of the Dispute Resolution Division of the Central Information Commission positioned the PPID as one of the drivers of good university governance. This role is carried out through services with integrity that uphold transparency, accountability, responsibility, independence, and fair and equal treatment.

Arman also linked information disclosure to the campus's role in generating benefits for society. Knowledge transfer, social and technological innovation, vocational education, and the use of research results all require information that is available, up to date, and easy to access. For this reason, universities need to keep developing innovations with attention to the benefits felt by service users.

Within this framework, information disclosure brings together good university governance and the agenda of an impactful campus. Quality data supports evidence-based decisions, so that campus policies and services can be directed at community needs and evaluated based on measurable impact.

This coordination issue was also a concern for Joemarthine Chandra, Chair of the Strategy and Research Division of the Central Information Commission. He highlighted sectoral silos as one of the PPID's challenges, especially when the information requested by the public is held by different work units.

In his view, handling requests through a single point of entry at the PPID helps clarify the service flow and responsibility for handling. This mechanism requires support from faculties and work units as information owners, including in drafting and updating the Public Information List (DIP).

He also stressed that leadership support is decisive in keeping coordination consistent. Meanwhile, evaluating repeated questions and requests can help the campus identify information that needs to be clarified or made easier to access. In this way, public needs become input for improving services.

The forum is a step by the UIN Sunan Kalijaga PPID to align service practices with the principles of information disclosure through dialogue with the Central Information Commission, while also broadening learning across institutions. This capacity building becomes the foundation for ensuring that governance reform and innovation are increasingly directed at fulfilling the right of the academic community and the public to information. (humassk)